So the Support Team has asked you for Console Errors and you have NO idea what that means. Fret not, we're here to help and can get you clicking like a pro in no time.

First up, what is a Console Error?

Experiencing a unique issue can be challenging to diagnose without specific details. Console logs are invaluable for debugging, as they provide insights into error messages recorded by your browser, helping us understand the problem better.

Gathering Console Errors in Chrome

For issues related to the Applicant Tracking System (ATS) and other applications, Chrome is the recommended browser. If you're using a different browser, kindly search for "How to Gather Console Errors in [Your Browser Name]" using your preferred search engine for tailored instructions.

Should our Support Team request console logs to diagnose the issue you're encountering, please follow these steps in Chrome:

  1. Access Chrome Settings: Click the settings button (three vertical dots) located in the upper-right corner of the browser.
  2. Open Developer Tools: Navigate to More tools > Developer tools. This action will launch the Chrome Developer Tools panel.
  3. Locate the Console Tab: Within the Developer Tools panel, click on the "Console" tab to switch to the console view.
  4. Adjust Console View: The console may appear on the right side or at the bottom of your screen. For better visibility, you might prefer it on the right. To adjust, click the three vertical dots in the console panel, and select your preferred 'Dock side'.

    dock side selection

  5. Capture Console Errors: Ensure the Console tab is active. If it's not displaying, click "Console" at the top of the panel. Capture a screenshot of any errors displayed, especially those highlighted in red. Include the entire browser window in your screenshot, making sure the URL is visible.

    console window

  6. Document Extensively: If there are multiple errors or extensive information, scroll through the console, capturing multiple screenshots to document all relevant errors.

Now that I have them, what do I do with them?

Please attach the screenshots to your existing support ticket for further analysis by our team.

That's it! We'll take care of the rest. 

These steps will assist our Support Team in quickly identifying and resolving the issue you're facing. Thank you for your cooperation and assistance in this diagnostic process.